Shipping policy
Order Processing
Orders are typically processed within 3–5 business days after payment has been successfully received and verified.
Shipping Destinations
We currently ship to:
- Canada
- United States
Shipping Rates
Canada
- Flat-rate shipping: CAD $20
- Free shipping on orders over CAD $1,000
United States
- Flat-rate shipping: USD $35
- Free shipping on orders over USD $1,000
Delivery Estimates
Estimated delivery times:
- Canada: 2–10 business days
- United States: 5–15 business days
Delivery times are estimates only and are not guaranteed.
Tracking Information
Tracking information will be provided when available and sent to the email address associated with the order.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information. We are not responsible for delays, losses, or additional charges resulting from incorrect address information provided at checkout.
Lost or Delayed Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations. If a package appears lost or significantly delayed, please contact us and we will assist in working with the carrier to investigate the shipment.
You can always contact us at support@midnightmetals.ca.