Frequently Asked Questions

1. WHERE DO YOU SHIP?

We currently ship throughout Canada and the United States.

Canada

  • Flat Rate: CAD $20
  • Free shipping on orders over CAD $1.000

United States

  • Flat Rate: USD $35
  • Free shipping on orders over USD $1.000

2. HOW LONG DOES THE SHIPMENT TAKE? 

Estimated delivery times:

  • Canada: 2–10 business days
  • United States: 5–15 business days

3. CAN I TRACK MY ORDER? 

Yes. Once your order has shipped, you’ll receive a tracking number by email so you can monitor your shipment.

4. WHAT PAYMENT METHODS DO YOU ACCEPT? 

We currently accept:

All available payment methods will be displayed at checkout.

5. DO YOU ACCEPT RETURNS? 

Due to the nature of precious metals and market price fluctuations, all sales are final.

If your order arrives damaged or you receive the wrong item, please contact us and we’ll work with you to resolve the issue.

6. WHAT IF MY PACKAGE IS DELAYED OR LOST? 

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier’s operations.

If your package appears to be significantly delayed or lost, please contact us and we’ll assist in working with the shipping carrier to investigate the shipment.

7. WHAT CONDITION ARE YOUR BULLION PRODUCTS IN?

We strive to provide high-quality bullion products sourced from reputable mints and suppliers.

As bullion coins and bars are produced for investment purposes, they may display minor cosmetic imperfections such as milk spots, light scratches, contact marks, or slight toning. These may occur during the minting, packaging, storage, or transportation process and are beyond our control.

Please kindly note that these cosmetic imperfections do not affect the authenticity, weight, purity, or intrinsic value of the precious metal and are not considered defects or grounds for returns or exchanges.

8. WHERE I CAN FIND MIDNIGHT METALS ONLINE? 

You can stay connected with us through our official channels:

Follow us for new arrivals, exclusive releases, and updates on upcoming products.

9. HOW CAN I CONTACT YOU? 

Email us anytime at:

support@midnightmetals.ca

We’ll be happy to assist with any questions regarding our products or your order.

10. WHAT DO THE PRODUCT STATUSES MEAN? 

Products on our website may show different availability statuses:

  • Available — the item is currently in stock and can be purchased.
  • Coming Soon — the item has already been ordered and is on its way to us. It is not yet available for purchase, but we expect to make it available on the website soon.
  • Sold Out — the item was previously available but has been purchased and is currently out of stock.

Availability may change, so we recommend checking back regularly for restocks and new arrivals.